Welcome to the
MAG Customer Support Service
At Mecaer Aviation Group, we have always viewed our customers as essential partners in the development of products and services required by the market. With this idea in mind, in order to make the relationship with our partners even more effective and timely, we’ve enhanced our website with a new section called “Customer Support Services”.
By opening a new ticket and By filling out the request form with automatic routing, available on the page, the company will be able to take charge of the problem, to better trace the typology of requests and to monitor response lead time , to keep aiming at continuous improvement. The session will also feature the “Publications” icon where registered customers will be able to download manuals and bulletins related to Mecaer products.
Thanks to our customers and partners for using this new tool from now on, in any type of post-sales communication. This will allow us to reduce email traffic and, above all, to be even closer to your needs.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.